How do I check in at Riverdaughter Acres?

Check-in is at 3:00 PM via self check-in with a door code. Detailed instructions are sent the day before arrival.

What is the cancellation policy?

Full refund if cancelled 30+ days before check-in. 50% refund 7-30 days before. No refund within 7 days.

Is Riverdaughter Acres pet-friendly?

Guest pets are not accommodated. The hosts' friendly dogs may be on the property.

How many guests can stay?

Up to 4 adults with a king bed and pullout sofa. Extra guest fees apply for 3rd and 4th adults ($20/night each).

What's included in the nightly rate?

Full suite with kitchen, laundry, games room, fire pit, WiFi, linens, and toiletries. $95 cleaning fee applies.

How far is it from Victoria?

About 90 minutes from Victoria, 60 from Nanaimo, 45 from Duncan. Minutes from Cowichan Lake beaches.

Yes, free WiFi throughout the suite. Cell service may be limited depending on provider.

Can I store my boat or quads?

Yes, space available for boats, quads, and bikes. Direct access to Gordon River Road.

Privacy Policy — Riverdaughter Acres

Introduction

Riverdaughter Acres ("we," "us," or "our") operates the website www.riverdaughter.ca and provides vacation rental accommodation and forest therapy services in Honeymoon Bay, British Columbia, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

We collect personal information that you voluntarily provide when you:

Book a stay: Name, email address, phone number, payment information (processed securely by Stripe), number of guests, check-in and check-out dates.
Contact us: Name, email address, and the content of your message.
Book a forest therapy session: Name, email, phone number, preferred dates, group size, session type, location preference, and any additional message.
Subscribe to our newsletter: Email address.

How We Use Your Information

We use your personal information to:

Process and manage your accommodation booking
Communicate check-in instructions, house rules, and stay-related details
Process payments securely through Stripe
Respond to your inquiries and contact form submissions
Schedule and coordinate forest therapy sessions
Send post-stay review requests and follow-up communications
Send newsletter updates (only if you subscribe; you may unsubscribe at any time)

Third-Party Services

We use the following third-party services to operate our business:

Stripe — Payment processing. Stripe handles all payment card data securely under their own privacy policy. We do not store your full card number.
Supabase — Database hosting for booking records, contact messages, and newsletter subscriptions.
Resend — Transactional email delivery for booking confirmations, check-in instructions, and contact form notifications.
Vercel — Website hosting.
Airbnb — If you book through Airbnb, their privacy policy governs the information collected on their platform.

Each third-party service has its own privacy policy governing how they handle data. We only share the minimum information necessary for each service to function.

Cookies and Analytics

Our website does not use tracking cookies or third-party analytics services. We do not use Google Analytics, Facebook Pixel, or similar tracking tools. Essential cookies may be used by our hosting provider (Vercel) for basic site functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

Booking records: Retained for 7 years for tax and legal purposes.
Contact messages: Retained for 1 year, then deleted.
Newsletter subscriptions: Retained until you unsubscribe.
Forest therapy inquiries: Retained for 1 year after the session or inquiry.

Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information that we hold
Correct any inaccurate or incomplete information
Withdraw consent for the collection and use of your information
Request deletion of your personal information (subject to legal retention requirements)
Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

Data Security

We take reasonable measures to protect your personal information, including:

Secure HTTPS encryption on all pages of our website
Payment processing handled exclusively by Stripe (PCI-DSS compliant)
Access to personal data restricted to authorized personnel only
Database access secured with role-based authentication

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Riverdaughter Acres
6744 Wall St, Honeymoon Bay, BC V0R 1Y0, Canada
Email: riverdaughteracres@gmail.com

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.